Subscriptions
Let a customer subscribe to a product and have it delivered on a schedule: a subscriber discount, skip, pause or cancel on their own, paid on delivery.
The app cannot be switched on yet. Plans, subscriptions and the repeat orders are ready on the store side, but there is not yet a subscribe button on the product page or a page where a customer manages their own subscription, because store themes do not have a place for apps yet. It stays off until that is added.
About this app
Who it is for
For stores whose products run out and get bought again: coffee, supplements, skincare, pet food, household supplies.
Features
-
Plans with a subscriber discount
Every few days, weeks or months, with a percentage or fixed discount, on only the products you choose.
-
An order placed every cycle
The order is placed the same way a store order is: priced from your catalogue, stock taken, notifications sent. A cycle is never ordered twice by mistake.
-
Skip, pause and cancel
You can manage any subscription from the dashboard, and the customer manages theirs from a private link sent to them.
-
A warning when one stops
If the order fails three times in a row (for example the product ran out), the subscription pauses and you get a notification to look at it.
Plan and billing
The app cannot be switched on yet, so no plan is offered for it. What is written below describes how it will be billed once it ships.
Free for now, and subscription orders count like any other order in the store.
Setup
When the app becomes available, these are the steps:
- Open the dashboard, go to Apps, and choose Subscriptions.
- Make a plan: how often, and a subscriber discount if you want one.
- Choose the products the plan applies to.
- Follow the subscriptions and upcoming orders from the same page.
Technical support
The Hekana team that built the app is the team that answers you — in Arabic, on the same channel you use for the rest of your store.